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May 01, 2012 - ROBOCALLS AND CELL PHONES - May 2012

  Have you been receiving calls on either your home phone or cell phone containing pre-recorded, automated messages? These types of calls are called ROBOCALLS, and if you are getting a lot of these, they can make your life miserable!! You may even be paying for these nuisance calls through your own cell phone account using your precious cell phone minutes.

  Prerecorded telemarketing calls usually focus on things like changing your utility service provider, extending your health care coverage, debt consolidation, or vehicle warranties. That may not always be the case, however. Many of these calls are scams that may be coming from telemarketers in other countries and overseas using concealed caller ID numbers. That spells TROUBLE.

  HERE ARE THE FEDERAL LAWS YOU NEED TO REMEMBER FOR ALL LANDLINE PHONES AND CELL PHONES: At this time, all businesses MUST have your WRITTEN permission to make any kind of automated call to any of your phones with a pre-recorded message.

   And, ALL pre-recorded messages MUST give you THE IDENTIFICATION of the caller, the company name, the company contact number, and other contact information in the message itself, which you can verify after the call.

  If you get an incoming robocall and you can’t identify the source of the call, the best thing you can do is either hang up immediately, or don’t answer the phone at all.

  Get all your phones, including your cell phone, registered with the DO NOT CALL REGISTRY at 1-888-382-1222. If you are experiencing frequent robocalls on your cell phone or landline phone, file a complaint with the Do Not Call Registry, the Federal Trade Commission, the Federal Communications Commission, and your cell phone company. Be persistent, and also let company officials know how you feel about these unwanted robocalls. With more and more people carrying cell phones these days, this may become a more frequent telemarketing tool that will be exploited. So let’s be aware of what types of incoming calls we receive, and act accordingly.

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