The Information Technology (IT) Division consists of IT Manager/Network Administrator Peter Cinfo, System Support Specialist Joshua St. Onge, and Computer Software Specialist Kathleen Delisle. The IT Division is responsible for directing, organizing, controlling, planning, training, and overseeing all computer, telephone, CCTV, fiber optic cabling, software and hardware within the department and at our offsite locations throughout the City. They are responsible for maintaining the departments Mobile Data Computers, implementing new technology, performing systems analysis, application programming, and purchasing of all computer related equipment. These personnel are on call seven days a week, twenty-four hours a day, and 365 days a year.
The IT Manager roll is responsible for the overall operation of the IT Division. The manager schedules and prioritizes the IT Division workload, supervises, evaluates and assigns tasks to the System Support Specialist and the Computer Software Specialist. The position is responsible for composing Requests for Proposals and bid specifications, initiates written communications with regard to computer enhancements, problems and procedures, and is responsible for the divisional budget preparation. The position analyzes and monitors all computer applications for accuracy and provides crisis response to all Department computer needs. The position is also responsible for providing security to applications to ensure integrity of data and safeguard sensitive information and acts as a liaison between the City and the Department concerning common programs, procedures, and computer usage.
The Network Administrator roll is responsible for all network management functions and supports and maintains all servers, routers, switches, hubs, and data circuits, as well as provides technical support for all peripherals and software connected via the network. He will guide the Department into the future through computerization by designing, recommending and implementing computing infrastructure and standards. The Administrator researches, analyzes, and implements new technologies to provide a pro-active approach to new and more effective ways to manage network functions. He will manage, support and maintain network connectivity within the Department, to the Mobile Devices, to City Hall and the NH State Police. The Network Administrator troubleshoots and maintains the phone system server and will also review new application installations.
The System Support Specialist performs installations, repairs, upgrades, and troubleshoots PC hardware, software and peripherals. He is responsible to provide desktop support to all users within NPD. He distributes work via helpdesk software. The Software Support Specialist performs crisis response to user computer needs, and performs and maintains the network backups. This position is also responsible for keeping all mobile data terminals in running condition and keeping the software up-to-date. Other tasks include managing the Antivirus software to all computers within the departments network, managing user accounts, assisting the Network Administrator with LAN maintenance, installs and maintains printers and numerous peripherals, and work with outside vendors when applicable. This position will also assist in the troubleshooting and maintenance of the phone system, monitor network and system security, perform system backups and file restores to the servers, research and resolves day-to-day user problems.
The Computer Software Specialist provides training and instruction in the use of various pieces of software, to include Tritech Software Systems Imc Package of products, Computer Aided Dispatch (CAD), Records Management (RMS), and Microsoft Professional Office Suite programs. This position performs technical and analytical work within the Department to compare, interpret, and disseminate information from data systems and instructs personnel in the best practical use of various software products to provide this information. This position is also responsible for maintaining the IT training facility and instructs users in the care of equipment. The Software Specialist will also meet with the users of the department to determine new software needs. They will review new applicationg and give recommendations of software purchases to the IT Manager for discussion and approval.