CITIZEN SURVEY RESULTS


The Nashua Police Department recently conducted a random citizen survey. The survey was available to the citizens of Nashua and general public from April 15, 2011 to May 31, 2011. The survey was advertised in the local media and published here on the Department’s Website. The survey consisted of nine questions designed by the Professional Standards Bureau to meet CALEA Accreditation Standards and measure certain aspects of the department’s effectiveness. There was also an additional section in the survey for citizens to make any comments. The department would like to thank the citizens who took the time to complete the survey. The results of the survey are as follows:

1. On what street do you reside and please give the closest cross street (optional). We received surveys from residents in a variety of geographic areas of the city.

2. Please rate the quality of life in your neighborhood?
(209 Answered)
Excellent 83 40% Good 82 39% Fair 27 13% Poor 17 8%

3. How safe do you feel in the city of Nashua?
(210 Answered)
Very Safe 82 39% Reasonably Safe 99 47% Not Safe 29 14%

4. In any dealings you may have had with Nashua Police Officers, do you feel they were:
(A - 196 Answered / B-202 Answered)
A. Courteous? Yes 154 79% No 42 21%
B. Helpful? Yes
149 74% No 53 26%

5. If you have called the Nashua Police Department, have the telephone operators been:
(A - 206 Answered / B- 198 Answered)
A. Courteous? Yes 179 87% No 27 13%
B. Helpful? Yes 163 82% No 35 18%

6. If you have called the Nashua Police Department how would you rate the response time of its officers?
(197 Answered)
Excellent 58 29% Good 74 38% Average 37 19% Poor 29 15%

7. How would you rate the competence of agency employees?
(202 Answered)
Excellent 87 43% Good 61 30% Average 32 16% Poor 22 11%

8. How would you rate the overall performance of the Nashua Police Department?
(206 Answered)
Excellent 88 43% Good 62 30% Average 30 15% Poor 26 13%

9. Of the following, please check two areas which you would like to see the police concentrate.
(210 Answered)
Gang Related Activities 104 50%
Drugs/Enforcement
86 41%
Traffic Enforcement
47 22%
Safety in Schools
30 14%
Property Vandalism
41 20%
Burglaries
43 20%
Alcohol Violations
13 6%
Domestic Violence
31 15%
Animal Control Issues
7 3%
Parking Enforcement
7 3%

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