Be suspicious of calls claiming to be from your utility company offering you a promotional rate to lower your bill. In one recent case, a woman received an UNSOLICITED call from a female subject who stated that she worked for “Eversource”. The caller’s first words were “Can you hear me?” Now that will get your attention, don’t you think?
The caller then stated she was from “Eversource” and they were offering a promotion to lower electricity rates. She asked “Do you have your bill handy? I’ll wait on the line until you can get your bill.”
Let’s ask ourselves these questions: Why would a representative of Eversource ask you to get your bill? Doesn’t Eversource already have all your information? And why is she creating a sense of urgency by waiting on the line until you get your bill?
Luckily, the potential victim was able to avoid the risk of what is known as “PRETEXTING”. Pretexting occurs when someone hijacks your personal identifying information by pretending to be from a legitimate company and then using that information to change or open up new accounts in your name. Your Eversource account number or other personal information on your bill can be what they need to open up new accounts in your name and lead to other forms of Identity Theft.
Let’s refuse to give any unsolicited caller any personal information about ourselves or our account numbers. Remember to remove the foundation of opportunity whenever it comes to a potential scam. Report the incident to Eversource by calling the telephone number that is listed on your bill so that they are aware of the situation.
From the desk of Jane Constant
Senior Relations Specialist
Nashua Police Department